Shipping Policy

How long does delivery take?

3-7 business days.

What countries do you ship to for free?

United States (US).

We cannot deliver to the following areas:

United States:

  1. American Samoa
  2. Guam
  3. Marshall Islands
  4. Northern Mariana Islands
  5. Palau
  6. Puerto Rico
  7. S. Virgin Islands
  8. Armed Forces Americas
  9. Armed Forces Europe
  10. Armed Forces Pacific

Thank you for your understanding.

How will my delivery be shipped?

Amazon functions as our logistics partner to ship out Brightown products. They will choose the carrier that they think works best for our customers.

Will multiple items be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is on route.

What do I need to do if receiving a wrong product?

Please contact us at support@brightown.com for assistance.

Additional Information for Shipping Worldwide:


We now exclusively accept wholesale orders for destinations outside the United States (US). To be eligible for shipping, wholesale orders must have a minimum purchase requirement of $1000 or more. We continue to offer free shipping for qualifying wholesale orders.