FAQs

You can contact us via email support@brightown.com, or call us via US +1(888)5501319 Mon - Fri 8am - 10pm (EST).

Brightown product is warranted against defects in materials and workmanship and quality issues only under normal use and service for a period of 12 months  from  the  date within ONE month of original purchase.（ Warranty extension to 15 months based on your Order ID/Number and warranty registration within ONE month you purcahsed it) .

If you meet the extension conditions, you can click below to fill in the extension information:
https://brightown.com/pages/warranty

And please be notified, All tungsten/ Incandescent products are exempt from this policy

Brightown product is warranted against defects in materials and workmanship and quality issues only under normal use and service for a period of 12 months  from  the  date within ONE month of original purchase.（ Warranty  extension  to 15 months based on your Order ID/Number and warranty registration within ONE month you purcahsed it) .

If you meet the extension conditions, you can click below to fill in the extension information:
https://brightown.com/pages/warranty

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Yes. Our Customer Service Support Team requires your order details in order to assist you. Order numbers from brightown.com will start with 6 digits e.g. “ BTxxxx”.

Please contact Amazon customer service by going to Amazon.com, and scroll down to click on “help,” “Need More Help,” “Contact Us.” You can email, phone, or live chat on Facebook. Please provide the Customer Service Representative a 17-digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like eBay.com, etc. please contact the respective Customer Service Representative with your order number so they can assist you.

An automatic order confirmation will be immediately sent to the email address on file. The message will include your order number, items ordered, shipping info, and payment method.

Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at support@brightown.com.

Please contact us to cancel the order during business hours Monday - Friday via https://brightown.com/pages/contact or email support@brightown.com. Our Customer Service Support Team will be happy to assist you.

Unfortunately, orders can only be placed at https://brightown.com at this time.

Orders are typically processed within 1-2 business days.

Contact us or email support@brightown.com

Email us at  support@brightown.com for proper return information.

Allow approximately 5 - 7 business days. If you don’t see a refund after 7 business days have passed, please follow up with your financial institution.

Thirty (30) calendar days from the actual shipping notification that the product was delivered to your shipping address.

Unfortunately, we cannot help if you purchased your item through a third party reseller or wholesaler. Please return your product to the original place of purchase with your receipt for help.

We will accept returns for REFUNDS within thirty (30) days of purchase OR thirty (30) days from date of delivery, whichever comes later. Refunds will be processed within 24 - 48 hours upon receipt of your returned item. Please note that we are unable to process a refund past 30 days unless the item is proven to be defective or the wrong item has been shipped. Our warranty program allows one (1) year for replacement of an item (or ninety [90] days for tempered glass screen protectors).

Credits will be issued in the form of a refund to the credit/debit card or PayPal used for the original purchase. We are unable to apply refunds to expired or compromised credit cards. Please allow approximately 5 - 7 business days for processing. If you do not see your credit refund after 7 full business days, please follow up with your financial institution.

Once an order with standard shipping has been placed, we will not be able to expedite or overnight.

Amazon Logistics, DHL, USPS, FedEx, and UPS. Carrier choice is at our decision.

Typically 5 - 7 business days.

Unfortunately, we cannot ship the product outside the US at present.

We ship them from our US warehouse or Amazon warehouse.

The tracking number will be sent to the email address on your order, tracking link is https://track.amazon.com/ or https://www.17track.net/